OhioHealth Chiller Birthday FAQ

What does my party include?

  • 1 hour ice skating
  • Skate rental
  • Birthday table with paperware
  • Printable Invitations (file sent in confirmation email)
  • Food & drinks (food is slice of cheese pizza, drinks are pink lemonade and water)
  • Cake & ice cream
  • Chiller t-shirt for birthday child
  • Set up & clean up
  • All adults skate for free including skate rental (food and drink not provided


When should we arrive and have guests arrive for our party? Please arrive 15 minutes before your party start time. For parties scheduled at 4:00, please have guests arrive at 3:45 to get their skates. Public skate time ends at 5:00, so please stress to your guests that they arrive on time so you get your full hour.

What is your cancellation/refund policy? If you need to cancel your party, you must give a minimum seven (7) days notice in order to receive a deposit refund.

Do I have to pay for siblings?  All children that participate in the party, including skating and the food, will be charged $18 each. If the parent wants to just bring their children skating, they can pay the regular public skate admission price upon arrival and you will not be charged. However, food and drink are not included.

Is there someone to help the non-skaters?  You will be surprised how quickly most kids learn to skate! There will be a rink guard on the ice for the safety of all the skaters, however there is not someone assigned to directly help individuals on ice. Of course parents are welcome to help and skate for no additional charge.

Can I bring in my own food?  You may bring in a cake, however a cake (and a butter knife to cut the cake) is already included in the price. You may also bring in goodie bags or treat bags. Other than that, The Chiller's policy is you may bring in some light snacks, like chips or veggies, to have with your birthday party. Please note that outside drinks are not permitted without prior approval.

How many guests can I invite?  There is a minimum of 10 guests that you need to pay for, but you can invite as many guests as you would like. We will contact/email you the Weds before your party to confirm guest count and to see if you will need any additional items.

Do we have the ice and mezzanine to ourselves?  Your ice time is during Chiller public skating sessions and there may be other parties on the mezzanine at the same time.

Is the birthday child included in the head count?  Yes, we do include the birthday child in the head count.

Can we have candles for the cake?  Unfortunately, due to a fire code, we do not allow candles.

What should I tell the kids to wear?  Remember we are an ice rink, so we recommend comfortable, warm clothing including sweatshirts, long pants, thin socks and gloves or mittens. We also highly recommend helmets, especially for younger children. Rental helmets are available the day of your party for no additional charge.

Where will the kids leave their shoes while they are skating?  Shoe bins will be provided for each party by the host.

How many slices of pizza does each child get?  Each paying child receives 1 slice of cheese pizza. Additional pizzas (either cheese or pepperoni) may be ordered in advance for $12 each. The pizza is from Papa John's and is pie cut (8 pieces). Unfortunately pizza cannot be ordered the day of the party.

Can I bring in decorations?  Absolutely! Balloons, etc. will definitely look great on your table! You may also purchase a bouquet from us ($7.50/6 balloons or $1.25 each). Please note, piñatas are not permitted.

Do we have a host/hostess for our party? You will have a Party Captain assisting your party but they may also be helping with other parties as well

When will we pay the balance and should we tip the Party Captain?  You will pay the balance the day of the party and for great service, tips are appreciated, but not expected.)

Party Itinerary:

  • Guests arrive and are  greeted and directed to your designated party area.
  • Pizza and drinks will be served once guests are seated.
  • We will sing “Happy Birthday” and your Party Captain will cut/serve cake and ice cream.
  • Once guests are finished, your child will open gifts.
  • Immediately following gifts, we will distribute skate rental wristbands (not needed by adults).
  • We will go as a group to put on skates and head out to the ice.

Party Payment:

  • We will review your bill after everyone is on the ice. Payment will be taken at this time.

 

It is our goal to take care of all your needs so you can participate and enjoy the party! Please do not hesitate to ask if there is more we can do to make it great!

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